We are excited to be recruiting for an Internal Sales person.
We are an independent dynamic, steel solution provider with strong family ethos and values that makes us stand out from the crowd and enable us to be successful in a challenging marketplace whilst always striving to have a smile on our face.
As one of the UK’s largest steel stockholders, we are recognised as experts by our diverse customer base in a wide range of industries including Automotive, Mining, Off-Highway, Power Generation, Construction, Defence and Industrial engineering sectors.
The suitable candidate will be working with a defined set of our customers and will be required to create, develop and maintain relationships, drive repeat trading, drive the Team sales budget with a focus on excellent customer service at all times.
Without doubt, our largest single continuous investment is our people. It’s what makes Hillfoot the unique and distinctive business that we’ve become.
By joining Hillfoot, you’ll be working for a company that works together as a family committed to doing the very best for each other, and our customers.
Everything we do is built upon our values of respect, community, integrity and innovation in an organisation where we want everyone to have a role that is enjoyable, challenging and rewarding.
It comes as no surprise then that we place a high value on training and development. We’re in an industry that never stands still, and we’re constantly moving forward. Which is why every job at Hillfoot works, in some way or another, towards our shared objectives.
In this role you will be required to:
- Build key relationships to ensure loyalty, return business and sustained trading.
- Deliver a high level of customer service ensuring we maintain our ‘best in class’ position.
- Evaluate enquiries via telephone.
- Produce quotations based on agreed commercial policies.
- Follow up quotations in pursuit of orders and gaining commercial feedback, and respond accordingly.
- Maximise all enquires/opportunities and apply added value where possible, through product and service differentiation.
- Develop trading customers and repeat business.
- Escalate, for support, any potential opportunity for ‘new/repeat/contractual business’, then to follow the ‘Future One’ framework.
- Make proactive customer telephone calls to allocated customer base to create opportunities and orders. (i.e. based on customer underperformance, or opportunities such as Op Stock).
- Ensure maintenance of individual customer plans, development platforms and CRM files where necessary.
- Overcome objection to the achievement of individual and shared KPIs and sales targets.
- Grow profitability, control costs and maximise efficiency for the suite of allocated transactional accounts.
- Undertake additional duties as required.
Person Specification:
Specialist / Technical
- Previous experience of working in a steel stock holding/ manufacturing /industrial environment.
- Minimum 2 years’ experience working in a customer centric role within a sales office environment where the focus is on delivering high levels of customer service.
- Experience of engaging with customers, either face-to-face or telephone.
- Experience of working in a fast-paced environment with KPIs/targets to achieve.
- Sound knowledge of sales processes especially quote creation.
- Committed to meeting customer need.
- Sound understanding of GDPR relating to the function.
Administrative/Organisational:
- Good working knowledge of CRM/ERP systems.
- Experience of running sales reports and analyzing data.
- Ability to deal with a variety of daily issues and prioritise own work.
- Methodical with high attention to detail and accuracy.
- Sets high standards for self.
Communication:
- Strong communication skills both orally and in writing.
- Ability to build strong relationships with people at all levels in the business to support successful collaboration.
- Responds positively to change and can adapt quickly.
General:
- Professional, knowledgeable and credible.
- Self-starter with a ‘can do’ attitude willing to be flexible and committed to continual self- improvement and learning.
- Committed to upholding our Company Values.
In addition to a competitive starting salary with a structured training and development plan with salary increases as you reach the next level, you will receive 25 days holiday plus bank holidays, life assurance cover, Health Cash Plan, pension contribution of 3% and annual performance bonus.
We regularly reward staff with 'Fish n Chip Friday', various out of office activities including the opportunity to watch the Sheffield Steelers in our company box.
So if you want to grow, grow with us. Forward your CV and covering letter by email to: opportunities@hillfoot.com.
Information regarding how we handle your personal data, in accordance with GDPR, can be found in our ‘Recruitment Privacy Notice’, downloadable at the following address: https://www.hillfoot.com/why-hillfoot#careers